Shipping & Processing
At J.Jill, we strive to process and ship your order as quickly as possible. Most orders are processed within 1-2 business days. Please allow additional time for orders placed during peak seasons or promotions.
Once your order ships, you will receive a shipment confirmation email with tracking information. Delivery times vary depending on the shipping method selected and your location.
Shipping Methods & Delivery Times
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: 1 business day (order must be placed by 12 PM EST)
For more details on shipping options and fees, please visit j-jillshop.com/.
Returns & Exchanges
We want you to love your purchase. If you’re not completely satisfied, you may return or exchange most items within 30 days of receipt. Items must be unworn, unwashed, and in their original condition with tags attached.
For return instructions, please visit j-jillshop.com.
Taxes
Sales tax is applied to orders based on the shipping destination’s local tax laws. The exact tax amount will be displayed during checkout before you complete your purchase.
For any questions regarding your order, please visit our Help Center.